We want you to be completely satisfied with your purchase from [Cudex]. If for any reason you are not satisfied, we offer a hassle-free return and refund policy. Please read the following guidelines carefully:
Return Eligibility:
To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.
Returns must be initiated within 15 days from the date of delivery.
Return Process:
To initiate a return, please contact our customer support team within the specified return period.
Our team will guide you through the return process and provide you with a return authorization (RA) number.
Please include the RA number on the package when returning the item.
Return Shipping:
The customer is responsible for the return shipping costs, unless the return is due to an error on our part or a defective item.
We recommend using a trackable shipping method to ensure that the item reaches us safely.
Refund Process:
Once the returned item is received and inspected, we will notify you of the status of your refund.
If the return meets the eligibility criteria, we will process your refund within [X] business days.
The refund will be issued in the original form of payment used for the purchase.
Non-Returnable Items:
Certain items are not eligible for return due to hygiene reasons or specific product limitations. These may include personalized/customized items, perishable goods, and digital/downloadable products.
Please check the product description or contact our customer support team for clarification before making a purchase.
Damaged or Defective Items:
In the rare event that you receive a damaged or defective item, please contact our customer support team immediately.
We will guide you through the return process and arrange for a replacement or refund, including any return shipping costs.
Exchanges:
We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired item.
Please note that [Cudex] reserves the right to refuse returns that do not meet the above guidelines.
If you have any further questions or need assistance with a return or refund, please don’t hesitate to contact our customer support team. We are here to help!
Email: jsnkshshsn@gmail.com
Phone: +1 (478) 273-3578
Address: 1275 Grant St, Denver, CO 80203, USA
Operating Hours: 9 AM – 4 PM, Monday to Friday
